Privacy Policy

Ehelp Health provides a confidential platform using artificial intelligence to provide mental health services for young people.

Ehelp Health Corporation

October 12, 2023

Please review our privacy policy.

This Policy applies to all visitors, data subjects and others who access the Service (“User(s)” or “You/r”) including persons buying for teams (“Subscribers”). Ehelp Health (“Ehelp”, “We”, “Us”, or “Our”) operates the website ehelp.app and domains, the Ehelp mobile, web-based widget and web-based applications (“Ehelp App” or “App/s” or “Mobile Software/s”). You may use our Apps to access one or more of our services and offerings (collectively the “Service(s)”). 

YOUR COMMUNICATION WITH US

We collect personal information from you such as your name, email address, social media profile, date of birth and your interests or reason for visiting us when you request information about our Services.

SOCIAL MEDIA CONTENT

We may offer blogs or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.

AUTOMATIC DATA COLLECTION

We collect data regarding your use of our Services, such as the types and duration of your activities. We may also collect certain information automatically when you visit our website, such as your Internet protocol (IP) address, user settings, IMEI, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services.

COOKIES, PIXEL TAGS/WEB BEACONS, ANALYTICS INFORMATION

We may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.

  • Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.

ANALYTICS

We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Services. For more information about Google Analytics, please visit google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to tools.google.com/dlpage/gaoptout.

INFORMATION FROM OTHER SOURCES

We may obtain information about you from other sources, including through third party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, and email. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.

HOW WE USE YOUR INFORMATION

We use your information for a variety of purposes, including to:

Provide you with our Services and fulfill any of our contracts with you, including:

  • Managing your information and providing funding and support;
  • Responding to your questions, comments, and other requests;
  • Providing access to certain areas, functionalities, and features of our Services including our newsletter, research resources, and job board;
  • Communicating with you about your interaction with our Services and any policy changes;
  • Communicating with our industry partners and our network to support your use of the Services;
  • Answering your requests for customer or technical support; and

Analyze and improve our Services pursuant to our legitimate interest, such as:

  • Measuring interest and engagement in our Services;
  • Conducting research and development;
  • Developing new products and Services;
  • Ensuring internal quality control;
  • Verifying your identity and preventing fraud;
  • Improving, upgrading or enhancing our Services;
  • Detecting security incidents, bugs or other issues;
  • Preventing potentially prohibited or illegal activities;
  • Enforcing our terms and policies; and
  • To comply with our legal obligations, protect your vital interest, or as may be required for the public good.

You may contact us at any time to opt out of the use of your personal information for marketing purposes, as described below.

USE DE-IDENTIFIED AND AGGREGATED INFORMATION

We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified Service usage information, information about the computer or device from which you access our Services, or other analyses we create.

 

DATA RETENTION

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.

California Residents

California Civil Code Section 1798.83, also known as the “Shine The Light Law”, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request removal of unwanted data that you publicly post on our Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on our Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below:

The California Code of Regulations defines a resident; as:
(1) every individual who is in the State of California for other than a temporary or

transitory purpose and

(2) every individual who is domiciled in the State of California who is outside of the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

You have the right to direct that business to limit its use of your sensitive personal
information to that use which is necessary to perform our Services. Once a business receives your request, they are no longer allowed to use or disclose your
sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.
Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information. To exercise your right to limit use and disclosure of sensitive personal information, please email [email protected]

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your privacy rights, please contact us at:

Ehelp Health Corporation

800 N King Street

Suite 304 1564

Wilmington, DE 19801

USA

Email: [email protected]